Help Center
Find answers to common questions about Mister Empire.
Sizing & fit
How do I find my size?⌄
Measure your foot standing up, heel to longest toe, and compare it with the chart on our Size Guide. Each product page also has a fit note such as "true to size" or "runs small, go up half a size".
What if I'm between sizes?⌄
For sneakers and runners go up half a size; for leather loafers and Oxfords take the smaller size, since leather stretches slightly. Exchanges are free if it's wrong.
How much room should kids' shoes have?⌄
About 1/2 inch (1.2 cm) between the longest toe and the front of the shoe. Check every two to three months — young children's feet grow fast.
Orders & shipping
Do I need an account to order?⌄
Yes. Your account keeps your orders, delivery address and returns together, and you can track every parcel there.
How long does shipping take?⌄
Orders ship within 1 business day. Delivery is free on every order and takes 3–6 business days.
Where do you ship?⌄
To all 50 US states, including APO/FPO addresses by USPS. We don't ship internationally yet.
Returns & payment
What's your return policy?⌄
Shoes worn indoors only, in the original box, can be returned or exchanged for free within 30 days of delivery. Refunds go back to your original payment method within 5–10 business days.
Is this a subscription?⌄
No. Every order is a single one-time payment. Nothing renews and no card is charged again.
How will the charge appear on my statement?⌄
Charges appear as MISTEREMPIRE.COM.